Frequently Asked Questions
Are products available to ship globally?
Yes, we ship worldwide. Wholesale and retail integration. Currently, our retail is only online; panergy.com, Amazon, eBay, Walmart.
Where is Panergy located?
We have different warehouses located globally. If you need a certain warehouse address provided, please contact us.
How can I become a wholesale customer?
Please contact our wholesale account manager directly Email: Greg@panergy.com
What is your current turnaround time?
We are currently processing order within 2-3 business days . If you have questions regarding shipping, please refer to our shipping policy or contact us directly.
What is the shipping cost?
Shipping fee starts from $6.99. Depending on the weight the cost may vary. To combine postage when buying multiple items, contact us and we will send you a personalized card with an adjustment of shipping.
What is the best way to contact customer service?
The best way to reach us is to email services@panergy.com. We are here Monday through Friday from 9am to 6pm and will strive to get back to you within 4 hours.
What payment methods are accepted?
We accept Visa, Mastercard, American Express, Maestro, Visa Electron through PayPal payments.
The item I want is sold out. How will I know when it is available again?
Subscribe to our mailing list to be among the first to know when out-of-stock items are available again. If you have more questions regarding product availability, please contact us directly.
Have Another Question?
If you have any questions, feel free to contact us for help.